FAQ – Preguntas más frecuentes

Las preguntas más frecuentes

¿Qué es SurveyCircle y cómo puede beneficiarme?
SurveyCircle es una plataforma de investigación basada en el principio del apoyo mutuo. Ayuda a las personas a encontrar participantes para sus encuestas y experimentos en línea fuera de su propio círculo de amigos. Además, SurveyCircle ofrece a todo el mundo la posibilidad de experimentar y apoyar proyectos de investigación en línea actuales participando en ellos.

Principales funcionalidades para los Survey Managers:
  • Encuentra participantes para encuestas y experimentos en línea

Principales funcionalidades para los Entusiastas de la investigación:
  • Experimenta y apoya los proyectos de investigación actuales participando en estudios en línea
  • Apoya los proyectos de investigación de tus amigos: Acumula puntos para ellos y ayúdales a atraer aún más participantes
¿Cómo puedo encontrar participantes a través de SurveyCircle?
SurveyCircle se basa en un principio social muy conocido: el apoyo mutuo. Cuanto más apoyes a otros usuarios de SurveyCircle (participando en sus estudios), más apoyo recibirás de vuelta (por parte de otros que participen en tu estudio). Para que esto funcione, hemos desarrollado un sistema especial de incentivos sociales para SurveyCircle. Este sistema garantiza que el apoyo mutuo no sólo funciona en teoría, sino también en la práctica. Por ejemplo: si participas en otros estudios, deberías ganar también participantes para tu propio estudio.

Y así es como funciona:

Por cada estudio en el que participes, obtendrás puntos. Se le acreditarán tan pronto como haya canjeado el Código de la Encuesta, que aparece en la última página de cada estudio. La cantidad de puntos que obtienes por participar en un estudio depende de la colocación del estudio en la Survey Ranking. Cuanto mejor sea la posición del estudio en el que has participado, más puntos obtendrás.

Cuanto más alta sea tu puntuación, más alto estará tu estudio en el Survey Ranking, y más probable será que otros usuarios de SurveyCircle participen (porque la participación en los estudios mejor clasificados ganará más puntos que la participación en los estudios peor situados).
¿Cómo puedo mejorar la posición de mi encuesta en el Survey Ranking?
Hay varias opciones para mejorar la posición de tu encuesta:

  • Participa en estudios del Survey Ranking, canjea los correspondientes Códigos de Encuesta y acumular puntos.
  • Pregunta a los amigos y a la familia para que se registren como tus Supporters y participen en las encuestas. Los puntos recogidos por tus Supporters van directamente a tu cuenta como Survey Manager. Nota: La función Supporter debe ser utilizada por personas que quieran acumular puntos para usted sólo una vez o de forma esporádica. No es necesario registrarse.

    Los Supporters pueden utilizar un conjunto limitado de funciones:

    - Participar en encuestas
    - Canjear Códigos de Encuestas (los puntos van directamente a la cuenta del Survey Manager)
    - Compartir y recomendar encuestas
  • Pregunta a tus amigos y familiares para que se inscriban como Entusiastas de la Investigación, para que participen en las encuestas y te envíen los puntos que han reunido (disponibles en "Mis puntos"). Note: Your family and friends should sign up as Research Enthusiasts if they intend to support you on a more regular basis, i.e. more thNota: Tus familiares y amigos deben inscribirse como Entusiastas de la Investigación si tienen la intención de apoyarte de forma más regular, es decir, más de una vez y más que de forma esporádica

    Los Entusiastas de la Investigación tienen acceso a todas las funciones:

    - Participar en encuestas
    - Canjear Códigos de Encuesta (los puntos se pueden enviar a cualquier Survey Manager)
    - Compartir y recomendar encuestas
    - Recibir notificaciones sobre nuevos estudios (opcional)
    - Compartir y recomendar estudios
    - Buscar palabras clave
    - Marcar estudios interesantes
¿Puedo ganar puntos en el Survey Ranking antes de publicar mi encuesta?
Sí, esto es posible y muy recomendable. Puedes utilizar el tiempo libre en el periodo previo a tu proyecto de investigación para ganar puntos y, así, empezar con una buena posición en el Survey Ranking cuando tu encuesta se ponga en línea. Tus puntos no caducan, por lo que puedes empezar a acumularlos tan pronto como quieras.
¿Pueden mis amigos y familiares acumular puntos por mí como Survey Manager?
Generally, everyone can support you, if they share their country of residence with you. There are two ways others – e.g. friends and family – can collect points for you, thus improving your position in the Survey Ranking:
  • Your friends and family can log in as your Supporters and take part in surveys. Points collected by your Supporters go straight to your account as a Survey Manager. Note: The Supporter feature should be used by people who want to collect points for you just once or sporadically. No registration required.

    Supporters can use a limited set of features:

    – Participating in surveys
    – Redeeming Survey Codes (points go directly to the supported Survey Manager's account)
    – Share and recommend surveys
  • Your friends and family can sign up as Research Enthusiasts, take part in surveys and send you the points they have gathered (available under "My Points"). Note: Your family and friends should sign up as Research Enthusiasts if they intend to support you on a more regular basis, i.e. more than once and more than just sporadically.

    Research Enthusiasts have access to all features:

    – Participating in surveys
    – Redeeming Survey Codes (points can be sent to any Survey Manager)
    – Share and recommend surveys
    – Get notified about new studies (optional)
    – Share and recommend studies
    – Search for keywords
    – Bookmark interesting studies
¿Puede SurveyCircle garantizar que encuentro un número determinado de encuestados para mi encuesta?
No. El enfoque de SurveyCircle es de apoyo mutuo, no de participación pagada, por lo que no podemos garantizar que se llegue a un número determinado de encuestados. El número de personas a las que llegue utilizando SurveyCircle depende en gran medida de ti y de tu voluntad de ayudar a otros usuarios de SurveyCircle en sus investigaciones.

Otros factores que pueden influir positivamente en tu propio éxito son la calidad de tu encuesta, la indicación correcta del tiempo de procesamiento y, posiblemente, tu promesa de sortear cupones o hacer una donación a una buena causa.
¿Se obtendrá una muestra representativa al utilizar SurveyCircle?
No es probable que consigas una muestra representativa utilizando SurveyCircle. Sin embargo, es posible que consigas una muestra más representativa utilizando el grupo heterogéneo de usuarios de SurveyCircle que reclutando únicamente en tu propio círculo de amigos o en las redes sociales.

Si necesitas una muestra muy grande que sea representativa de toda la población, deberá recurrir a una empresa de investigación de mercados.
¿Puedo reclutar encuestados de varios países?
Yes, this is possible. Your survey will automatically be published in all countries that belong to the region of your country of residence ("primary region").

For instance, if your country of residence is the United Kingdom, Region 2 (e.g. USA, Canada, United Kingdom, Ireland, Australia, New Zealand, France, Italy, Spain, Portugal, Poland, Romania, Sweden, Denmark, Finland, Norway, India, South Africa) is your primary region. In this region, the position of your survey in the Survey Ranking depends on your score, therefore the more active you are, the higher your ranking. To earn points, you are able to participate in all of the surveys listed in your regions' Survey Ranking.

When your primary region is Region 2 but you want to attract additional respondents from other regions, you can unlock your survey for one additional region ("secondary region"). Note that in the secondary region your survey will be listed as “noncompetitive” in the lower parts of the ranking. If you choose e.g. Region 1 as secondary region (Germany, Austria, Switzerland, Luxembourg, Liechtenstein), that means that your survey will appear behind all of the surveys from Region 1. If you choose Region 3 as secondary region (The Netherlands, Belgium), that means that your survey will appear behind all of the surveys from Region 3.
¿Cuántos participantes puedo reclutar a través de SurveyCircle?
Como Survey Manager, actualmente puedes reclutar hasta 100 participantes a través de SurveyCircle (independientemente del número de encuestas). Después de eso, la encuesta suya que esté en línea en ese momento se eliminará automáticamente del Survey Ranking

En el futuro será posible reclutar más de 100 participantes a través de SurveyCircle. Si está interesado, por favor ¡pregunta!
¿Cómo puedo hacer que mi encuesta sea atractiva para los posibles participantes?s?
  • Participa en los estudios de otras personas para subir en el Survey Ranking.
  • ¡Publica una buena encuesta! Las encuestas bien hechas e interesantes suelen obtener muchas estrellas y, por tanto, también más encuestados.
  • La duración de tu encuesta no debe ser más larga que la recomendada en la bibliografía correspondiente.
  • Reparta vales u otros premios entre los encuestados activos.
  • Haz una donación a una buena causa por cada cuestionario completado.
¿Puedo influir en la composición de la muestra?
In the step-by-step process of publishing your survey on SurveyCircle, it is possible to define a preferred group of respondents. Remember, though, that this information cannot guarantee that only people from this group participate in your survey. We do appeal to all respondents to respect the intended circle of respondents.

To recruit as many respondents as possible, you should define your circle of respondents as broadly as possible.
Si participo en una encuesta, ¿se transmitirán mis datos al correspondiente Survey Manager?
No, los datos que se nos facilitan no se transmiten a los Survey Managers ni a otros terceros. Si participas en una encuesta en SurveyCircle, seguirá siendo tan anónimo como si participara en una encuesta de forma convencional.

Por cierto: SurveyCircle no tiene acceso a las respuestas que usted da cuando responde a una encuesta. Tampoco solicitaremos nunca el acceso.
¿Tengo que participar en las encuestas de otras personas, si estoy registrado en SurveyCircle?
No. La participación en las encuestas es siempre voluntaria. Como Survey Manager puedes publicar tu encuesta sin participar en las de los demás. Por supuesto, al no participar en las encuestas de otros, omite la posibilidad de acumular puntos para ascender en la clasificación. Si es importante para ti encontrar participantes en SurveyCircle, deberías participar en las encuestas de los demás.
¿Puedo utilizar mi smartphone o tablet para participar en las encuestas publicadas en SurveyCircle?
Generally yes. The entire SurveyCircle website is available on mobile equipment. And many surveys of our users are already mobile-optimized and can be answered from a smartphone wonderfully. However, some surveys should still be processed on a desktop computer or tablet. It is in the hand of the respective Survey Manager whether or not they mark their study as mobile-optimized.

We do recommend creating surveys that smartphone users can participate in seamlessly.
Is there a SurveyCircle app on the App Store or on¿Hay una aplicación de SurveyCircle en la App Store o en Google Play? Google Play?
No, pero el sitio web de SurveyCircle está optimizado para móviles y funciona bien en smartphones y tabletas. Así que puedes usar SurveyCircle sobre la marcha siempre que quieras.
Can I use my account together with others (e.g. fellow students)?
Each user account can only be registered under the name of one person. If you want to post a survey as a group project in the Survey Ranking, you must decide who will open the user account; that person will officially become listed as Survey Manager.

This does not mean that only the Survey Manager can collect points: All other group members can also collect points for the joint project as "Research Enthusiasts" – and then send them to the Survey Manager's account via the "Send Points" feature.
May companies, start-ups and registered associations post surveys on SurveyCircle?
Yes. Surveys of companies, start-ups and registered associations are very welcome at SurveyCircle.
May I recruit additional respondents for my survey by means other than SurveyCircle?
Yes, you can! You can post and distribute the link to your survey anywhere outside of SurveyCircle.
Does SurveyCircle offer a toolkit, with which I can create my questionnaire?
No, SurveyCircle only helps you find respondents. The design and drafting of the survey is up to you. Note there are many good suppliers of survey toolkits you can choose from.
How much does it cost me to use SurveyCircle?
SurveyCircle is free to all users. As Survey Manager you can make a voluntary donation to help run the website.
Can I make money by participating in surveys on SurveyCircle?
No, SurveyCircle is not a platform to earn money by taking part in surveys. SurveyCircle is based on the principle of mutual assistance among the Survey Managers, their Supporters, and Research Enthusiasts.
How can I cite SurveyCircle?
We have put together some citation examples for you.
What happens if I do not stick to the Terms and Conditions and the associated Basic Rules?
SurveyCircle is based on the principle of mutual, voluntary support, and it works best if everyone adheres to the rules. Should we have reason to believe that a user has violated the rules, we will exclude them from further use of the platform.
What are the basic rules I must observe as a user of SurveyCircle?
  • Rule #1: Fill out all questionnaires truthfully and conscientiously (i.e. take your time to fully comprehend questions and possible answers, to read scenario descriptions, to fill in text fields, etc.).
  • Rule #2: Participate in studies only when you meet the participation criteria.
  • Rule #3: Redeem Survey Codes only if you have earned them in compliance with the rules.
  • Rule #4: Redeem Survey Codes directly after completing a study.
  • Rule #5: Rate the quality of studies objectively and in a differentiated way.
  • Rule #6: Do not share Survey Codes with others.
  • Rule #7: Do not use multiple user accounts.
  • Rule #8: Do not let anyone use your user account to participate in studies.
  • Rule #9: Do not use rule violations by others to your advantage.

SurveyCircle is based on honest mutual support. To protect this basic principle, we use quality assurance systems that enable us to reliably identify rule violations. Those who break the rules and thereby act at the expense of others will be excluded from the platform.

You can find the complete Terms and Conditions here.

Taking Part in Surveys & Collecting Points

How many points do I earn for my account when I participate in a survey?
That depends on the position of the survey in the Survey Ranking. The higher the position in the ranking, the more points you get for participating. The number of points you can earn appears in the column "Reward Points" of the Survey Ranking.
Can I send points to other users?
That depends. If you are a Survey Manager, you cannot send points to others. If you have an account as a Research Enthusiast, you can send points to Survey Managers, provided they have the same country of residence as you.
How do I redeem Survey Codes?
Redeeming Survey Codes is very easy. In this video we show you how it works.
I accidentally missed the Survey Code at the end of a survey. Is there a way to receive it?
No, unfortunately this is not possible.
Do Survey Codes expire after a certain time?
You can redeem Survey Codes as long as the corresponding survey is listed in the Survey Ranking and up to 24 hours after it has been de-listed. After this, it is no longer possible to redeem the code. To prevent valuable codes from expiring, we recommend that you always redeem them immediately after participating in a survey.
I want to redeem a Survey Code, but it does not work. What happened?
  • You might have forgotten a character when copying the Survey Code.
  • You may have redeemed the same Survey Code before.
  • The Survey Code may already have expired. Each code is valid only as long as the corresponding survey is listed in the Survey Ranking and up to 24 hours after it has been de-listed.
Do my points expire after a certain time?
No, your points do not expire.
I took part in a survey, but did not get credited for the points displayed in the Survey Ranking.
How many points you get credited to your account depends upon the position of the survey at the time you redeem the Survey Code. We recommend redeeming Survey Codes immediately after participating. The longer you postpone redeeming Survey Codes, the higher the probability that the credited number of points will differ from the number of points originally displayed.
What should I do if – while completing a survey – something prevents me from completing it?
That's up to you: Either continue after the interruption, or abort the participation by closing the browser window of the study and by clicking on "Participation in Progress" > "Abort Survey".
Can I buy points to climb in the Survey Ranking?
No, this is not possible. Just take part in surveys of others and points will be raining down on you :-)

Posting a Survey on SurveyCircle

Does SurveyCircle check my survey before I can publish it in the Survey Ranking?
No, we do not check your survey before publication. Neither do we change its content and design. You alone are responsible for your survey.

However, your survey must meet certain minimum requirements to be posted on SurveyCircle. You can find these requirements in our Terms and Conditions (§4). By posting your survey you acknowledge that these minimum requirements have been satisfied.
When and where will I receive the Survey Code for my survey?
You will get the Survey Code for your survey in Step 2 ("Insert Personal Survey Code") of the survey creation process. You start this process by clicking on "Post a Survey" in your user account. At the end of Step 2, we ask you to insert your personal Survey Code clearly visible on the last page of your questionnaire.
May I post a foreign-language survey on SurveyCircle?
Yes, you may! At present, however, English and German surveys have the best chances of attracting respondents.
Will my email address be published when I post my survey in the Survey Ranking?
No, your email address will not appear in the Survey Ranking. Nor will it be published elsewhere.
Can I specify a start date and an end date for the publication of my survey in the Survey Ranking?
You can determine when your survey gets into the Survey Ranking, and, of course, when it is to be removed. For the former, simply click "Publish Survey" in your user account. For removal later on, simply click “Close Survey”.
For how many days/weeks/months will my survey remain published in the Survey Ranking?
If you wish, your survey can stay in the Survey Ranking until you reach the maximum number of participants for your user account (now set at 100). However, you must actively extend it every 45 days at the latest via your user account to keep it online.

In the future it will also be possible to recruit more than 100 participants through SurveyCircle. In the future it will be possible to recruit more than 100 participants through SurveyCircle. If you are interested, please let us know!
What happens if I have reached the limit of 100 participants for my user account?
Once you have reached our (current) limit of 100 participants per user account, the survey of yours which is online at that time will automatically be deactivated and removed from the Survey Ranking.

In the future it will be possible to recruit more than 100 participants through SurveyCircle. If you are interested, please let us know!
Can I reactivate my survey after it has ended, so that it re-appears in the Survey Ranking?
No, once you have stopped your survey manually, you cannot reactivate it. So before you close your survey, you ought to be sure that you really want it to end.
I am signed in to my account, but cannot find a way to post my survey. What's wrong?
If you are signed in, but you do not see a button labeled "Post a Survey" in the menu bar, you have registered as a Research Enthusiast – and not as a Survey Manager. Only when registered as a Survey Manager you can publish surveys in the Survey Ranking. And only then the "Post a Survey" button will appear.

If your score as a Research Enthusiast is 0, you can convert your account to a Survey Manager account at any time (Settings > My Profile > Edit Profile). If your score as a Research Enthusiast is greater than 0 and you want to convert your account into a Survey Manager account, please contact us.

User Account & Data Privacy

At what age may I register with SurveyCircle?
The minimum age for registration with SurveyCircle and use of the “Supporter” feature is 16 years.
Must I register with SurveyCircle under my real name?
Yes, you have to use your real first and last name when registering.
How private is my data?
  • All your data is stored on servers in Germany.
  • We handle your data responsibly and do not pass them on to third parties.
  • There is no data exchange between SurveyCircle and the suppliers of survey toolkits.
Can I use my SurveyCircle account for several research projects?
Yes, once you have taken your first survey out of the Survey Ranking, you can publish a second survey there (and so on). Please note: After you have reached SurveyCircle's (current) participant limit of 100 participants per account, you cannot post another survey.

In the future it will also be possible to recruit more than 100 participants through SurveyCircle. As soon as this option is available, you will find more information on the website. Would you like to be informed in advance? Let us know!
Can I create several user accounts?
No, each person may only create one account.
I signed up as a Research Enthusiast, but now I want to become a Survey Manager. Is that possible?
Yes, that's possible! If your score is 0, you can convert your account into a Survey Manager account on your own (Settings > My Profile > Edit Profile). If your score is greater than 0 and you want to become a Survey Manager, please contact us.
I have forgotten my password. What should I do?
No problem, just click here and follow the instructions afterwards.
How can I delete my account?
To delete your account, sign in with your credentials, click the user icon in the upper right corner and then select "Settings" > "My Profile". There you will find a button to delete your account. Note: The deletion cannot be undone. By deleting your account you forfeit all your accumulated points.

Do you want to delete your account as a Survey Manager because your research project is completed? If so we, however, would appreciate your staying connected to SurveyCircle even after your active time as a Survey Manager is over. If you maintain your account you could continue to support other interesting research projects from time to time.



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